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Cancellation Policy

The Client agrees that it is the Client's responsibility to notify the Coach 24 hours before the scheduled sessions if they cannot attend, or it will be considered a missed meeting, except in emergencies. The coach will attempt in good faith to reschedule meetings.

 

Cancellations made by the Client less than 24 hours before a scheduled session will incur a cancellation fee of 50% of the session cost unless an emergency exists.
 

The Coach reserves the right to cancel or reschedule sessions. Where possible, the coach will give the Client at least 24 hours' notice. In such cases, the Client will be offered a full refund or rescheduling at no additional cost.

Complaints Statement

Lumivera Coaching is a respectful enterprise that aims to treat clients with respect and dignity at all times. When raising a concern or complaint, please do so appropriately, as aggression, threats, and violence will not be tolerated. Please use the Contact tab to contact Lumivera Coaching.

 

Lumivera Coaching maintains the right to decline to treat any individual.

Statement of Safety

Lumivera Coaching is not a service that provides crisis support. If the client is experiencing thoughts of harming themselves or others, please get in touch with the emergency services (999/111). If the client feels that they are experiencing a physical or mental health condition for which they are not receiving support, please make an appointment with your GP, who will signpost you to the most appropriate help.

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Support lines listed below for general mental health guidance and support include:

  • Samaritans Telephone Support - 116 123 - For anyone needing confidential support, 24-hour support 

  • SANE Telephone Support - 0300 304 7000 - For anyone affected by mental illness (their families and carers) - Hours: 4.30 pm to 10.30 pm

  • Shout. If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.

  • MIND website - other links

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